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Informative Articles

5 Direct Mail Tips to get the Envelope Opened
If the truth were told literally millions of dollars a years is being thrown down the drain on direct mail campaigns that fall flat on their face all because the envelope containing the offer is not getting opened. Think of it - you can work...

Direct Mail – Don’t Assume, Just Test and Track
Where to Start: Most novice marketers have definite fixed ideas about direct mail that are way off base - most often in the area of what to spend and how much to do. You should determine what you are able to spend for your marketing budget, spend...

Direct Mail Formats: How to Choose the Right One
Which pulls the best response, a postcard, a self-mailer or a letter? The answer, you’ll be irritated to know, is clear. It depends. The success of your mailing depends on who you mail to (your list), what you promise (your offer), when you mail...

Direct Mail Response Rates Soar With Dimensional Mailers in Business-to-Business Lead Generation
The toughest job you face as a B2B direct marketer is reaching your prospect with your message. Reaching C-level executives is particularly difficult because they employ mailroom staff and executive secretaries who screen their mail, or your mail,...

Direct Marketing Strategies for Holiday Email Promotions
Tis the season to leverage customer interest data for successful email marketing. All of the information gathered throughout the year from customer purchases, customer feedback surveys, and other behavior offers direct marketers necessary...

In B2B Direct Mail Lead Generation, Work Backwards
Business-to-business lead generation is one of the few times in life when you should start at the end and work backwards. Before you write a single line of copy or design a single element of your direct mail package, sit down with the sales people...

Raising Funds For Your Nonprofit Using An Annual Direct Mail Program
A good annual direct mail solicitation program can produce unrestrictive operating funds for your nonprofit organization year after year. And such an annual direct mail program, if done right, should produce more funding for your organization each...

Redirecting Your Mail When You Move
Have you recently moved into a new apartment? Wonder why your mailbox is empty? Did you remember to redirect your mail? It's difficult to remember all of the things you need to take care of before leaving your apartment. You've got hours of...

Testimonials Boost Direct Mail Response Rates In Business-to-Business Sales Letters
Correct me if I am wrong, but there is nothing more powerful in a business-to-business sales letter than a credible testimonial from a person in your prospect's peer group. Testimonials are valuable because they say what you cannot. If you say...

Top 10 Tips for Growing Your Business with Direct Mail Postcards
Introduction: Why Use Postcards? If you've priced out display advertising or Yellow Pages listings, you know that they can add up to big money in a hurry. Quite often, these valuable promotional tools are beyond the budgets of many small and...

 
 
 
Tales of Email Misdirection

Article: It's wise to remember how easily email -- this wonderful technology -- can be misused and misdirected, sometimes unintentionally, with serious consequences. Unless you are using encryption, the privacy of your message cannot be guaranteed nor the authenticity of your correspondent.

Consider the case of a man who left the snow-filled streets of Chicago for a vacation in sunny Florida. When he reached his hotel, he decided to send his wife a quick email, who was planning to meet him there the next day.

Unfortunately, when typing her address, he missed one letter, and his note was directed instead to an elderly preacher's wife whose husband had just passed away. When the grieving widow checked her email, she took one look at the monitor, let out a wail, and fell to the floor in a faint.

At the sound, her family rushed into the room and saw this email note on the screen:

"Dearest Wife, Just got checked in. Everything prepared for your arrival tomorrow. P.S. Sure is hot down here."

What actually hurts here is that the email was not being intercepted but rather, inadvertently directed to the wrong location. The nickname feature in many mailers can cause accidental emails being sent to co-workers instead of family members, or vice-versa. It's a strange new kind of miscommunication, where you can misdirect emails a dozen times before lunch. At least with misdialed phone numbers it becomes apparent after a few moments and you usually stop before saying too much. With email, it is now possible to quickly send a completely coherent message that is nonetheless nearly incomprehensible to a mistaken recipient.

Bigger mistakes can come from an accidental "reply" or even worse, "reply all" instead of "forward". A recent example would be when a congressional staffer accidentally hit "reply all" when intending to forward a comment to fellow staffers on a "Support the Captive Primate Safety Act" email he'd received from an animal rights group. The original email was supporting legislation to prohibit the keeping of primates such as monkeys and great apes as pets, and

 


asking for co-sponsors to protect not only animals but humans as well, as there are inherent dangers in keeping such pets. The staffer's comment was meant to be funny, and read: "Does this deal with those kids out in Ohio(?) who were kept in cages?" However, this email went out to the legislators behind the Captive Primate Safety Act instead of being forwarded as an inside "joke", leading to a very sticky political exchange.

Other instances of email misdirection puts organizations In legal and/or financially risk, causing a number of compliance issues. A 2005 Harris Interactive® for Fortiva poll, shows that 68 per cent of U.S. employees who use email at work have sent or received email via their work email account that could place their company at risk.

While all these examples may be a good arguments as to why you should disable the "reply all" function altogether, the fact remains that the way a standard, unprotected email is sent out is very akin to the mailing of a postcard. With the wrong address attached there is nothing, not even an envelope, to dissuade an unintended recipient from reading about, for instance, the naughty things you did while in Vegas. Even worse, the mistaken recipient can in turn "reply" and you could be end up with unsolicited correspondences for the lifetime of that email address.

Use it wisely, and email is indeed a wonderful tool. Email is fast, easy to use and has become a cultural method of propelling personal and business communication. The bottom line is this - do not trust confidential information to email unless you are using security such as encryption or rights management. Whether it's due to misdirected email or breach of email etiquette, your email could be exposing yourself to more than you know.

About the author:

Schwarz is the director of creative marketing at Essential Security Software and is responsible for worldwide creative marketing strategy and execution, corporate branding, and public relations. Essential Security Software (ESS) is a provider of document and email security solutions. http://www.essentialsecurity.com