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10 Tips To Build, Manage And Profit From An E-Commerce Website
Just because you've built your e-commerce website doesn't mean the customers will begin to come. You need to bring in the visitors, showcase your products, convince them to buy, and bring them back yet again to make any significant gains. ...
Are You In Business To Help Customers?
Are You In Business To Help Customers? Copyright 2003 Bob Leduc Customers want to believe you are in business to help them. They don't mind if you make a profit by helping them. But they won't buy from you if they believe you are only in ...
Becoming An Empowered Consumer
How many times have you said to yourself…"I just wish that company would treat me like they appreciated my business!"? For many years I trained Customer Service Reps at a large corporation. There is no doubt that it was during those years...
CASHING IN ON CUSTOMER SERVICE
When was the last time you received *great* customer service? Last month? Last year? The early 80’s? It seems these days many businesses simply don’t place a high priority on customer service. It’s evident from the kid at the drive-thru who thrusts...
Communicating Value
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Always, but especially during lean times, effective sales professionals know the importance of communicating...
Customer Relationship Management - brief history and benefits
Customer Relationship Management (or CRM) puts the customer at
the centre of all activities within a company. We well know that
with the beginning of e-commerce comes the e-customer. So, a
customer relationship management solution helps the...
DON'T OVERLOOK THE 3 SPECIAL BENEFITS EVERY CUSTOMER WANTS FROM YOU
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all three. 1. FAST RESULTS Prospective customers may take a...
Increasing Sales with Customer Interaction Points
Documenting and exploring the communications you have with your customers can reveal opportunities for selling and educating them that may not have been apparent previously. It is important to understand the terms that are being used here because...
Online Credit Card Application: The Easiest Way To A Customer's Heart
Many credit cards are offered in the market today thus, making
companies more aggressive in advertising and marketing their
card services. These companies (e.g. banks, department stores,
specialty stores, airlines, hotels, etc.) have found a...
Why Providing Excellence in Customer Service is Essential to Every Business
Customer service is the end-all to any company’s success or failure. The customer is what provides the income that a company needs to thrive and determines whether or not a company can continue to stay in business. Therefore, it is of the utmost...
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Top Ten Suggestions for Selecting a Real Estate Agent
In order to find a real estate broker or agent who meets your needs and makes your buying or selling experience a positive one, Century 21 Real Estate Corporation recommends you:
- DO NOT blindly walk into or call a neighborhood firm and ask for an agent at random.
- Ask friends and family for recommendations.
- Interview several real estate agents:
- Find out their history with the brokerage, their experience and background.
- Gauge their knowledge of your favorite towns.
- Ask for a list of previous clients and their phone numbers.
- Pay attention to whether a potential agent is listening closely to what you say.
- Is he or she asking follow-up questions which prompt further explanation and help him or her understand exactly your needs and wants?
- Give a potential agent the opportunity to educate you.
- A good agent should walk a customer through the buying or selling process before ever showing properties or discussing a specific transaction.
- Have a good idea of what you expect from an agent and communicate those expectations.
- How often do you want to hear from your agent?
- Do you want to hold meetings at your house rather than the real estate office?
- Weigh the
benefits of working with an experienced agent versus a novice.
- An experienced agent may have more insight, but a new agent may have innovative ideas or more energy and time.
- Find an agent who complements your personality.
- If you like to start your day at 7:00 a.m., don't choose an agent who arrives to the office at 10:00 a.m.
- If your preferred method of communication is e-mail, don't choose an agent whose most advanced technology is a fax machine.
- Evaluate the agent's firm and/or office.
- Look for a real estate organization whose agents can empower you with real estate expertise and resources and provide first-rate customer service.
- Look for an agent who will be your partner.
- Find someone you trust, who will give you the facts, help you make intelligent, well-informed decisions and work with you throughout the entire process.
W. Troy Swezey is the author of “Top Ten Suggestions for Selecting a Real Estate Agent." As a Realtor at Century 21 Paul & Associates, he has helped many individuals with their real estate needs. Visit his web site to download his free e-book, “REAL ESTATE SECRETS EXPOSED.” http://www.TroyIsMyRealtor.com or mail to: TroyC21@usa.net
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