|
|
|
5 Tips for a Safe Online Job-Search
Conducting a job search using the Internet has definitely transformed how jobseekers contact hiring companies. The availability of copying and pasting a text version resume into a form at a company’s website has laid the foundation for an easier...
Common Sense Customer Service!
The key to growth in any business; whether it be the largest corporation on the planet or someone working a home business from their laptop on the dining room table; is exceptional Customer Service. Customer Service can’t just be ”good” or ”OK”; it...
Customer Service And The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given...
Customer Service is All in Your Head!
When picking up lunch from a fast food restaurant drive-thru, the employee said "Have a great day! See you tomorrow!" The power fo positive suggestion was planted in my head. What a fabulous customer service idea!
I represent the first...
Ethics in Business... A Lost Art
While watching Face the Nation one Sunday earlier this year, Bob Schiffer discussed the airline industry, his mother and ethics in business. Like Bob, I think it is a sad commentary today, that we have to police businesses. Whatever happened to...
Examining the Relationship Between Employee Satisfaction and Customer Satisfaction
Numerous studies have been done to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. In a...
Good Customer Service - Would you like fries with that?
We all like to be treated with good customer service -- respect
and kindness -- when receiving services or purchasing products,
but how many of us are conscious of our own attitude and body
language when the roles are reversed and we are the...
It's Still About Customer Service
My shopping experience lately has been amazing, and not in the good sense. Most of the time when I walk in a store one of four things happens: (1)I can tell who the salespeople are because they’re walking around with headsets on talking to one...
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back...
The Golden Rules For Providing Good Customer Service
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites. You know, the kind with...
|
|
| |
|
|
|
|
|
|
Things A Customer/Client Should Never Hear When Shopping At Your Place ...
Do you know what your customers are hearing? Are you using "shoppers?" It might be a good idea, along with some employee training on some specific ‘do’s’ and ‘don’ts’, though I'm not sure you could even conceive of these things I've been told recently when out shopping were you to compose a 'don't' list.
1. I could care less. You can write it for $500 if you want to.
This from the convenience-store clerk when I was checking to see if the limit for writing a personal check was still $50.
2. That's okay, most of the people who shop here are really stupid.
This when I was shopping in a plant nursery and said I couldn’t figure out how to stake a tomato on the contraption I'd bought from them.
3. I wouldn’t get that if I were you. It’s way over-priced. Get it online at www.buy_it_from_anyone_but_us.com.
With help like that, you don't need competition.
4. Don't buy it. They've fixed it so it can't be pirated.
I continued this fascinating conversation in a chain computer-store by saying, “Oh, do you think Microsoft should make products and not get paid for them?” to which the salesclerk, excuse me, sales associate replied, “Well, you know, your brother, your friends…wink, wink.” I hope the manager is counting the silverware.
5. I wouldn't order the mushrooms if I were you. People get sick on them all the time.
If
they're making people sick, get them off your menu.
6. I really have no idea, lady. This is the worse place to work you can imagine. We don't get any training.
While shopping in an office supply store.
7. The sales receipt from a fast-food restaurant I was given that had “F*** YOU for stopping at ____” printed on it where the “Thank you for stopping at ____” should’ve been.
I’m not making that up. Every manager’s worse nightmare.
8. If you think it’s bad now, you ought to be in here on a Saturday.
This at a home products store when I complained about the long wait for service.
9. I haven't got time right now.
When I asked someone in a local bookstore chain to help me find a book. I don't know what they "value" in a customer. I generally spends hundreds of dollars on books in there in a year ... but not any more.
10. I know he hasn’t answered your call. He’s really awful about that. I shouldn’t say that, but he does it all the time and it drives me nuts.
It drives his patients nuts too and, having found out it's a habit, not a mistake, I'll be looking elsewhere.
About the Author
Susan Dunn, The EQ Coach, offer individual and executive coaching, Internet courses and business programs in emotional intelligence. Visit her on the web at www.susandunn.cc and mailto:sdunn@susandunn.cc for FREE ezine.
|
|
|
|
|
|