|
|
|
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don’t forget to use your time wisely. ...
Communicating Value
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Always, but especially during lean times, effective sales professionals know the importance of communicating...
Customer Service and Call Center Outsourcing, What's The Buzz?
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%. The market for offshore...
Customer Service Training Tips
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist...
Get Customers to Come to You - Not the Other Way Around - For Free!
Here is a powerful tip on how to substantially increase the traffic to your business weather it's online or bricks & mortar. The best news is that it's totally free! You will get more targeted traffic to your website and more customers through your...
How To Determine your customer's value
You may publish this article in your ezine, newsletter on your
web site as long as the byline is included and the article is
included in it's entirety. I also ask that you activate any html
links found in the article and in the byline. Please...
How To Maximise Your Customer Flow
The objective of all retailers is to ensure 100% of customers see 100% of product. Sounds straightforward yet in recent research in the United Kingdom they found that 75% of customers only saw a maximum of 20% of the product. Imagine how sales would...
Network Marketing - Its All About Customers
Copyright © 2003 Priya Shah
Leadership, Visualization, Goal-setting, blah, blah...
All network marketers have heard that jargon at one time or another. But you know what? It's just that - Jargon.
When you share with your team, the lessons...
Think Positive - Care For Your Customers
Operating a business on a daily basis dealing with customers can actually be frustrating and they often don't make it easy for you and your employees to treat them nicely. You need to remember where all your revenue and sales come from for your...
What's The Customer Service Buzz About Your Business?
Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the...
|
|
| |
|
|
|
|
|
|
THAT'S ONE NEAT TRICK! TURNING COMPLAINERS INTO LOYAL CUSTOMERS
No matter what business you're in, it never fails. Every so
often, you get one of those customers that seems to make an
effort to find something to complain about. Maybe they're
unhappy with your customer service, accuse you of selling faulty
products, or claim you misrepresented your offer.
Whether you really made a mistake or not, it's your job to do
whatever you can to make your clients happy. Some people may
seem impossible to please, but if you're nice enough and really
make an effort to meet them halfway, almost everyone will end up
with a positive impression of you and your company.
When someone complains about your price, make an effort to be
flexible. If it won't kill you to give them ten dollars or ten
percent off, do it. Maybe even offer them a discount on their
next purchase or a voucher for some kind of freebie.
If someone is unhappy with the quality of your work, try to
accommodate their standards. Offer to do the job over, or at
least revisit the work and polish it up a bit. If that fails,
try offering them a discount. Almost any unhappy customer will
change their tune when you offer to save them a few bucks.
If customer service is the hot issue, there's only one word you
need to remember: communication. You should keep in
constant
touch with all your customers, especially the unhappy ones. Let
them know what kind of progress you're making on their order,
when you expect their project to be finished, and when they
should have it in their hands. Express your desire to please
them, and apologize profusely for mistakes. Whatever you do,
don't blame foul-ups on the customer, even if you'd be right.
Accept responsibility, apologize, and speedily correct the
problem.
Last but not least, always ask customers if there is anything
else you can do for them. Give them your phone number or email
address (even if they already have it) and ask them to contact
you if they ever need anything else.
To make a long story short, the customer may not ALWAYS be right,
but they ARE the lifeblood of your business. Even if they're
difficult to deal with, remember that if they're happy, your
bottom line will be happy, too. Even the ones who complain can
be turned around and made into repeat customers.
ABOUT THE AUTHOR
Meredith Pond is editor and manager of DrNunley's
http://CheapWriting.com. See her low-cost writing and editing
services for students and business people, including a web site
rewriting package. Reach Meredith at meredith@drnunley.com or
801-328-9006.
|
|
|
|
|
|