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Customer Service
"Customer Service" points up the good, the bad, and the ugly (but not in that order) on how to deal with customers.
I recently had a problem, and called my ISP (who shall remain unnamed) for help, because I could not connect to their service....
CUSTOMERS FOR LIFE… OR DEATH?
This article explores the key to gaining and retaining customers.
I parked my car in the lot and began to walk away when I noticed a 4-5 inch cut in my tire. It was large enough and obvious enough to be noticed from several feet away with...
Do You Know Who Your Customers Really Are?
Successful marketing of a product or service rests on the effective market research. Marketing research is an answer to various questions that crop up in your mind regarding the product. Some of the questions are:
- Will the product sell?
-...
Find Out Why a Potential Customer is Calling on You
Build rapport with potential clients easily.
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller quickly and easily.
In most cases, the caller has been told something about you and...
How To Prevent Fraudulent Credit Card Transactions
What Are Possible Signs of Fraudulent Transactions see at Web Hosting Companies? Customer wants to pre-pay for a year Domain Name Registration for 5 years or more Orders using free email address providers like Hotmail, Yahoo,...
Keeping Customers Loyal
It's a well-known fact that it costs many times more to acquire
a new customer than to keep doing business with your existing
ones. For this reason, the best way to become profitable is to
have loyal customers who keep coming back again and...
PR: How Sweet It Is!
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 800 including guidelines and resource box. Robert A....
Some ways to have Customer Acquisition
As you know, the customer acquisition is the marketing goal of
acquiring new customers; selling products to people who were not
already customers. Customer acquisition and retention are the
most important things for almost every company. However,...
Turn Your Visitors into Customers
By
In order to make a success of your website or online
business, it is obvious that you will need customers.
Although everyone who visits your page will not become
a customer, they must have some interest in your
product or service that...
What Every Employee Should Know About Preventing Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding,...
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How to Win the Hearts of your Customers and Friends
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because that is the only thing you have to go on, to sense their emotion. You can't observe their body language or their eyes like you can in person. They have the same limitations in listening to us. A great method to use when talking on the phone to come across as being really interested is to raise your eyebrows and smile as you talk. It will give you voice a lift. Try it on one your friends. It really works. It makes you sound very cheerful, etc. The thing is, they can't see you either, so you have to work a bit harder to let them know that you're really with them. They can't see you smile, so they have to hear the warmth of your heart through your voice. If you practice, it'll start to come naturally to you.
Another very important tip is to realize the value of remembering and using the name of the individual in whom you are engaged in conversation. I can't stress this enough. People
love their name and love to hear their name - and the fact that you remember it means more than you know. We sell personalized cards because we know that people like to see their name in print, plus it looks more professional to have it printed. But hearing one's own name is music to one's ears. Always be listening closely to catch the name and somehow make a mental note, or even quickly write it down so you won't forget it. We have a tendency to be so concerned about impressing others with what we are going to say or how we are going to respond to them, that the name escapes us. Big mistake. It's not easy, but is of paramount importance. Also try to find out something you can ask them about that they would enjoy sharing with you.
For a complete report including 8 simple things you can do, any one of which will boost your relationships - personally and professionally, you can download it at: www.designcrafters.com - wait for the popover.
About the Author
Debby Sibert is the president of Design Crafters, a thriving internet business specializing in Personalized Christmas cards and invitations. They attribute most of their success to their dynamic customer service.
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