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Customer Service And The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given...
Establishing and Maintaining Customer Loyalty in Cyberspace
A database is more than a simple list of names and
addresses. What turns a list into a database is the additional
information, coupled with your ability to select names from or
report on the list using any combination of data elements. ...
How to Retain Customers the Dish Network Way
Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales...
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide...
Managing Customer Contacts
You work extremely hard to attract customers for your business.
Once you have them, managing your customer contacts can help you
keep them from jumping to competitors.
Customers - The Key
Today's market is cutthroat. Retaining customers...
Small Business 'No' How - Don't Give Away the Farm
You're pretty proud of yourself! After all, only four months ago you came up with the idea of opening your own business - "Jenni's Interior Design" Your friends have always said you were gifted when it came to arranging furniture and picking out...
Tales from the Corporate Frontlines: Work Ethics and the Customer
This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization. This...
Use Forums To Improve Customer Relationship Management
Forums are great for learning, sharing of ideas, and generally masterminding with peers, but give some thought to the impact they can have on your lead generation efforts, as well as on your customer relationship management activities.
Joining an...
Where have all the delighted customers gone?
WHERE ARE THE DELIGHTED CUSTOMERS? QUESTION If every company wants to delight its customers, then how come we don't spend most of our ‘customer days’ delighted? THE EMPEROR'S NEW CLOTHES? The so-called new economy and most new business...
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable?
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How Hurricane Katrina is showing poor Customer Service
Hurricane Katrina has brought destruction hitherto unseen in the USA. Potentially worse than the hours of the hurricane's assault on land, has been the widely criticised response by authorities to the human need in the hours and days of the aftermath.
When one considers the USA's ability to send mighty forces halfway around the world, to ingratiate itself on the day to day workings of foreign
governments and to impose its will on the unwilling, the impotence in their ability get it right at home.
WHAT? I hear you ask, has this got to do with business....
read more http://www.plusone.com.au/diary/archives/53/trackback/
About the Author
Matt Eliason consults on customer service issues. His site is at www.plusone.com.au
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