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Achieving Competitive Advantage through Collaboration with Key Customers and Suppliers
An Evolving Operational Focus
In the past when companies pondered corporate strategy,
operations had been peripheral to the discussion. Operations
were considered a technical matter with one way of doing things
and therefore not,...
Build Wealth From Home
Build Wealth From Home As you sit in traffic, inching along between irate drivers, you think to yourself, “there must be a better way.” You get to work, you endure another tirade from an incompetent boss, and you think, “there must be a...
Isn't That What Customer Service is All About?
Last week I went to a local pharmacy to have a prescription
filled. As I approached the prescription counter I noticed a
sign beside the cash register that said, " Let's Talk."
Considering it an invitation I said in a friendly, cheery voice,
"...
Personal Training: 6 Secrets of Award Winning Customer Service
Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability to get them results from their training program? Did you even know that customer service was going to be part of your...
PR: Time For a New Playbook?
When your public relations results pretty much depend on whether your news item gets used in a newspaper column or on a radio talk show, you may be ready for a fresh approach. Why not shoot for a 1-2 PR punch? First, focus sharply on...
Secrets to Getting More Customers
During some point in the business development cycle, every
business owner asks themselves the following question:
How do I attract more customers who will spend more money and
bring me more profits?
Most business owners are not in...
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back...
Three Easy Ways to Keep Customers
It is far more easy, and less expensive, to keep customers than
to try and get new ones. So even though your company relies on
adding to its customer base, don't make the mistake of only
investing in new customers! Here are some strategies that...
Use Forums To Improve Customer Relationship Management
Forums are great for learning, sharing of ideas, and generally masterminding with peers, but give some thought to the impact they can have on your lead generation efforts, as well as on your customer relationship management activities.
Joining an...
What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. CRM can be traced back to the airlines’ attempt to gather information about their customer flying habits in order to stop their high-fare...
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Customer service, everyone say's their's is great
Customer service, everyone say's their's is great
while a large percentage fail miserably.
By Vern Anderson
Customer service is probably the most important
part of any online business, but many are dropping
the ball.
This past week (not by design) I encountered just
how great a lot of customer service problems are
handled.
My first dealing was after I made a product purchase
and needed customer support for the product. After four
request's for support with no answer I gave up.
Now it could be that my email never got to the customer
support due to filters. I only know how the person
needing support feels.
Another web site was offering a service (45.00 per month)
I thought I might need for my web sites so this time I
sent an email to customer support asking about the quality
of their customer support and elapsed time for a reply.
Three day's later I received a reply and the tone of the
reply was, why are you bothering us when you are not a
customer. I emailed another question and never received
a reply at all.
I located this same service at another web site (only the
name was different) so I tried again. After two day's I
received my answer to their customer support implying, why
don't
you signup and find out. Now I receive autoresponder
messages every couple of day's pushing their service.
Is this what customer service on the web is coming to?
What ever happened to (the customer is always right?)
I realize that the web sites that are doing very well are
very busy handling a lot of daily chores, however customer
service needs to be at the very top of their list if they
want to continue to be very busy.
I know some sites still have excellent customer service,
three of those are, Host4Profit, Graham Hamer of Profit-Plan
and Terry Dean NetBreak Throughs. I have received excellent
customer service at these web sites.
Now I know there are a lot more with excellent customer
service, but I also know that an awful lot of the top sites
are failing miserably.
Customer support is the one thing that will make or break
a great web site with great products faster than you can
say scat.
ABOUT THE AUTHOR
Vern Anderson,
Publisher News You Need http://www.newsyouneed.us
And Proud owner Plug-In Profit Site. Let Stone
Evans build you one for free. Earn residual commissions
from one web site. Create a monthly paycheck. See It Here!
http://www.beanaffiliate.com
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