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3 Keys to Building a Winning Customer Service Strategy
How will you meet and exceed your customer's expectations and keep them coming back and spending throughout 2003?
January is a time for resolutions to be made. It is also a month when resolutions are broken. Did you make a resolution to eat...
Blocks to Customer Focus
Despite all the proclamations, catchy advertising slogans, and
customer service publicity, service levels have improved only
marginally in the last few years. As Harvard Business School
professor, Rosabeth Moss Kanter, puts it "Despite the...
Consumers Demand Better Customer Service
(ARA) - If you receive bad customer service from a company on the telephone, through e-mail or a Web site, you are likely to take your business elsewhere next time, a recent study shows. Research co-sponsored by Kelly Services and Purdue...
Customer Service and Call Center Outsourcing, What's The Buzz?
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%. The market for offshore...
Find Out Why a Potential Customer is Calling on You
Build rapport with potential clients easily.
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller quickly and easily.
In most cases, the caller has been told something about you and...
How to kick your customer service up a notch
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How
do we take your customer service and kick it up a notch? This is
a big question so where do we begin? As an overview, it's a
given that the answer is three-fold: People, Process,...
Ideal Marketing Methods for Home-Based Businesses
What is the difference between a small business that makes it and one that does not? Most likely, the one that was successful engaged in some effective marketing. Wise marketing is critical for owners of home-based businesses for a number of...
Sit Customer Sit - "How did customers get so trained?"
“I need that shipped overnight!” “I need that delivered today!” “Drop it off to me on your way home?” “I do not want to pay a Restocking charge!” Do these all sound familiar? I‘d be willing to bet you can come up with a book full of the things...
Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you...
Why Conducting a customer survey could double your profits!
Customer Surveys are the most inexpensive way of generating profits, which any business could dream of. Companies like IBM used to pay their sales people, a bonus, based on the customer survey rating. But how could they really boost your profits?...
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Create Real Magic And New Customers
Do you want a small business opportunity that could create more business for you? It is a chance to sell to the government. Bring in new customers is always the number one goal of many business owners. It is the life blood of any operation and if you want your business to stay healthy then you must bring in fresh new customers and keep them coming back with a great service or product.
I would like to introduce you to the 59.005 Business Development Assistance to Small Business program.
This program is excellent for bringing in new business and revenue. Get help from this program to sell to the government. They will assist your small business in obtaining a "fair" share of contracts and subcontracts for Federal government supplies and services and a "fair" share of property sold by the government.
What an excellent opportunity this is! I would rather sell a lot more to meet my goals than to have to get a small business loans or small business grants.
What they can do for your company is:
(Restriction of bidding/award to small business only)
(1) Your application will set-aside the chance to increase the Federal procurement and disposal requirements awarded to small business for a great small business opportunity;
(2) You will receive consultation with procuring activities on structuring of procurement and sales planning to optimize small business participation;
(3) They will also review and analyze you small business capacity, credit, integrity, perseverance, and tenacity when challenged by contracting officers and certifying competence of such firms to perform as prime contractors, as appropriate, and monitoring performance of certificate of competency holders throughout contract life;
(4) They will also review of subcontracting plans and programs of large prime contractors to determine the extent that they are providing subcontracting opportunities to small businesses, veteran-owned businesses, service-disabled veteran-owned businesses, HUBZone qualified businesses, small disadvantaged business, and women-owned small businesses;
(5) When they give you consultation and advice for small businesses requesting assistance on government procurement or property sales matters, you must keep in mind that all consultants are not the same. It is very important to get one that you like and is passionate about their job.
(6) They will also help you with specific contract administration problems;
(7) They will see if you qualify for the SBA's procurement and financial programs;
(8) By doing this they want to breakout of items from a the same old stale source of buying in favor of full and open competition in order to achieve savings;
(9) One of the goals that they have is to review small business programs at Federal buying activities to evaluate effect on small business participation and recommend changes; and
(10) management of the Central Contractor Registration's Dynamic Small Business Search, a nationwide Internet database of information on small business, a marketing tool for small firms and a "link" to procurement opportunities. It pays to at least get registered and listed in this data base.
Existing and potential small businesses are eligible to apply. A small business is a business entity organized for profit, with a place of business located in the United States and which makes a
significant contribution to the U.S. economy through payment of taxes and/or use of American Products, materials and/or labor.
Generally, an employee based size standard not in excess of 500 employees is used for manufacturers for wholesalers, average employment not in excess of 500 is used; for general construction, a revenue based size standard not over $28,500,000 is used; for specialty trade construction, revenues not over $12,000,000 is used; for retail and services contracts, revenues not over $6,000,000 is used; and for agricultural enterprises, gross annual sales not over $750,000 is used.
Self-certification of documentation is sufficient for representation as a small business, women-owned small business, veteran-owned small business and service-disabled veteran-owned small business. SBA certification is required for status as a HUBZone small business, 8(a) small business, and Small Disadvantaged Business.
The range is about 15 days for certificate of competency; no approval is required on other programs for this .small business opportunity.
The government grants that guarantees this small business opportunity programs for small business grants totaled: FY 04 $4,606,675,000; FY 05 est $3,250,000,000; FY 06 est $3,000,000,000. Administrative Expenses: FY 04 $38,013,000; FY 05 est $34,188,000; and FY 06 est $36,406,000
In fiscal year 2004, $11.2 billion in government grants for prime contracts was set-aside for procurement limited to small businesses to give you an excellent small business opportunity.
Title 13, Code of Federal Regulations, Part 125; "Government Contracting Programs;" Government Contracting and information for this small business opportunity from SBA offices. Forms to obtain necessary assistance are provided by SBA field offices. To find where they are listed you can go to Associate Administrator for Government Contracting, Small Business Administration, 409 3rd Street, SW., Washington, DC 20416. Telephone: (202) 205-6460 http://www.sba.gov
Other small business opportunity programs that are related to selling to the federal government are:
17.301, Non-Discrimination and Affirmative Action by Federal Contractors and Federally Assisted Construction Contractors can use this small business opportunity;
17.303, Wage and Hour Standards;
36.001, Fair Competition Counseling and Investigation of Complaints;
39.001, Business Services is another small business opportunity;
43.002, Technology Transfer is the chance to participate in another small business opportunity;
59.006, 8(a) Business Development is a good small business opportunity that you should consider.
Sometimes just doing things to make the world a better place is more important then making money. This is part of the reason behind this free website that help find grants. Economic development to make our communities a better place is one thing we can all do for our children's future. If you would like to view a growing list of our federal grants just stay informed with our RSS feeds. We will do our best to keep you educated on small business opportunity.
About the Author
I am a college student who relies on government grants everyday. I built
this free information and education website that helps find
government grants to promote
economic development.
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