Search
Recommended Products
Related Links


 
 

 

 

Informative Articles

5 Tips for a Safe Online Job-Search
Conducting a job search using the Internet has definitely transformed how jobseekers contact hiring companies. The availability of copying and pasting a text version resume into a form at a company’s website has laid the foundation for an easier...

Analyzing Customers in Your Business Plan
The Customer Analysis section of the business plan assesses the customer segments that the company serves. In it, the company must 1) identify its target customers, 2) convey the needs of these customers, and 3) show how its products and services...

Commercial Cleaning Companies – Simple Ways Of Increasing Your Customer Base
As a cleaning company you are presumably always on the look out for increasing your business? This is what we are constantly striving for and I was under the impression that other cleaning companies were doing likewise. However not so long ago I...

Customer Value - 4 Myths
The purpose of business is to create and retain a customer. Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention,...

Getting The Most From Your Existing Customers.
Business on the Net is a fast paced proposition. Net entrepreneurs are looking for the edge that will take their business to the next level. Who doesn't want more business,right? Here's a simple yet POWERFUL idea for increasing your income. ...

If You Can’t See It, They Won’t Do It
Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads...

Small Business Q&A: How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This...

The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide...

Turn your Business’ New Year Resolutions in PR Revolutions
As eyes look forward to a new business year, many small business owners and entrepreneurs are hoping that this upcoming year will be the one that catapults them into success. But according to Shannon Cherry, APR, businesses often overlook a key...

What Kind of Client/Customer Are You, Mr./Ms. Entrepreneur?
Odd question, isn't it? Not really. The answer to it can determine your success potential. The Customer Is Always Right - NOT! In many cases, you are the customer. Especially when dealing with other providers, insurance people,...

 
 
 
Characteristics of High Performance Teams


Abstract: Based on significant research, Entelechy has defined characteristics of effective teams.

Entelechy reviewed over 50 studies on high performance teams and compiled a list of high performance team characteristics. We grouped characteristics into eight categories as indicated on the graphic below.

Participative Leadership


Aligned On Purpose And Vision


Task Focused


Shared Responsibility


Innovative


Problem Solving


Strong Communication


Responsive


Self Monitoring

See if your team shares characteristics of High Performance Teams. Circle the characteristics that describe your team; cross off those that don't describe your team.

PARTICIPATIVE LEADERSHIP


Envisioning leadership and organizing leadership


Clear leadership role that is shared


Enables people to make choices


Shared norms


Shared values


Members drawn to the team


Team identity


Belonging/membership


Synergism


Future focused


ALIGNED ON PURPOSE AND VISION


Common shared purpose


Clear shared vision


Self directing


High morale


Team goals align with personal goals and organization goals


Problem solving, not laying blame


Clear, shared understanding of team members' roles


TASK FOCUSED


Challenging tasks


Individual accountability/ownership


Equality in workload


Quality focus


Clear tasks and milestones


Mutual respect for ability


Commitment


SHARED RESPONSIBILITY


Shared decision making


Rewards linked to team performance


Recognize expertise/value added in individuals

 


/>


Cooperation


Clear standards of acceptable performance


Celebrates success


Clear authority and responsibility


Contribution


Members responsible for team success


INNOVATIVE


Creative talents


May promote personal relationships


Respect for individuals


Empowered and empowering


PROBLEM SOLVING


Upfront and direct; confronts issues not people


Trust


Clear decision-making process


Conflicts managed well


Freedom to express ideas


Freedom to share opinions


STRONG COMMUNICATION


Superb communication


Open communication


Openness


Clear communication channels


Share common language and terminology


External communications


Time managed well


Structure, purposeful meetings (facilitator, timekeeper, recorder, scribe)


RESPONSIVE


Unite/partner with other teams


Flexible


Outward focused


Focus on the customer


Allows risks and mistakes


Promotes group learning


SELF MONITORING


Self correcting; evaluates its own performance


Individuals pleased with work results


Assigns opposing views


Terence R. Traut is the president of Entelechy, Inc., a company that helps organizations unlock the potential of their people through customized training programs in the areas of sales, management, customer service, and training. Check out our 40 customizable modules, training tools, and eGuides at www.unlockit.com. Terence can be reached at 603-424-1237 or ttraut@unlockit.com