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Develop Your Child's Critical Thinking Skills
1. Encourage Questions. Don't answer every question, instead ask what do they think. Asking questions stimulates conversation between you and your child. 2. Don't Criticize. Criticism invites low self-esteem. Children feel that they...
February Manager Alert
The December holidays are over. But just when you thought it was safe to go back in the water ... here comes February. The emotionally intelligent manager plans ahead and is prepared. Semper paratus! 1. It's the peak of SAD, Seasonal Affective...
Have You Sold Your Internal Customers?
You can make the sale. You know your core message. You know your target market inside out, right? But if you have even one employee than you've got another sales job to do. Everyone in your organization must also be sold on the dream you...
he Top 10 Strategies for the Positioning of Success
Many businesses of today are often driven to compete striclty on price, quality, and features of their products and services. Companies who prosper over the long term don't simply offer the best deals, the best quality, or the most impressive bells...
Home Business Success - 5 Things You Can You Learn from Your (Ex) Boss
In the past, everyone could take pride in working for large, multinational companies. The current trend of downsizing and outsourcing, however, has brought major changes in the employment landscape. One thing for sure, as job security becomes a...
How To Use Color On The Web To Get More Clients Than You Can Handle
You only have one opportunity to make a first impression, and your website is often the first contact you have with a potential client. As a representation of you and your business, it’s important to ensure it conveys the right impression. Color...
Multiculturalism: The New Reality
Multiculturalism is a reality in the US and for those of us who do business globally. The US has more legal immigrants yearly than all the other countries in the world combined. Also there are vast cultural differences among "native" Americans...
The Ten Pillars of Leadership and Business Development
Leadership is any influence relationship that brings about change…this can be a teacher/student relationship, a parent/child relationship, a politician/citizen relationship, a business owner/employee relationship, a community leader/volunteer...
Weddings - that special day
Standing in front of all her loved ones, donning an elegant white gown and a radiant smile, the bride smiles at her groom, tears in her eyes, and says, “I do.” The audience feels a rush of excitement, thrilled to be a part of this magic moment....
Whats in a Kiss
Just think of being in front of a warm cracking with you partner in your hands, with a kiss and a cuddle. But have you ever thought about why people kiss? It could be a greeting or a sign of affection, but we all kiss. Origin of the kiss The...
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How to Choose the Right Job Candidate
You’re having trouble with an employee. After trying different things, you realize you hired the wrong person in the first place. Has this happened to you? If so, here are tips on how to hire the right person in the first place:
1.WRITE A [REALLY ACCURATE] JOB DESCRIPTION.
Consider paying a writer to interview the person currently in the job and to write the description. Make a check list of necessary credentials, training, skills and academic degrees.
2. CONSIDER THE PERSONALITY NEEDED.
Think through both the requirements of the job itself, and the people with whom they’ll be working and write it out.
For instance, I worked with a company with 3 partners hiring their first support person. They knew what skills they needed, but overlooked the fact that the most important trait in a support person is their willingness to help. They needed someone who could get along in this small office of four. Answering to three bosses requires patience and resilience. They need to be centered enough to demand the bosses prioritize tasks, and flexible enough to switch tasks continually.
3.INTERVIEW FOR THE PERSONALITY.
Irritability and complacence, dominance and curiosity show in facial gestures, in tone of voice, in speed of speech and movements. Work with a coach to learn more about reading nonverbal communication.
Assess also with the StrengthsFinder® profile (see below). Someone with Command for a strength doesn’t like to be given orders and is not a good choice for a support position, unless you like to ride a bucking bronco.
4.INTROVERT OR AN EXTRAVERT?
Extraverts derive energy from other people, while people drain the introvert. What does the job require? Keep in mind, though, that it has a lot to do with being in control of the flow of the people. Introverts, surprisingly, can make some of the best salespeople.
5.WHAT ARE THEY INNATELY GOOD AT?
Innate strengths are things we’re naturally good at that don’t drain our energy.
The StrengthsFinder® profile, from Gallup, is a dynamite profile in the hands of an expert interpreter. It will tell you the person’s top 5 innate talents using terms such as Focus, Deliberativeness, Relator, WOO (winning others over), Maximizer, Futuristic, Harmony, and Positivity.
Example: A CEO I worked with needed an employee to do due diligence. Deliberativeness is exactly the quality for this. People with this strength do “due diligence” as naturally as you draw a breath. They are innately cautious, don’t jump to conclusions, and anticipate loopholes and problems.
6.EXAMINE THEIR ‘SOFT’ SKILLS.
How does this person get along with people? How well do they manage their own emotions? How to they handle themselves under pressure?
Look for these things in the interview. Ask questions and set up behavioral situations that test this. Intentionally interrupt the candidate, or arrange a disruption and observe what
happens.
Ask yourself “Do I like this candidate?” and “Would I want to work with her?” Use your intuition, your gut feeling … an EQ competency.
7.GIVE THEM AN EQ ASSESSMENT.
Emotional Intelligence (EQ) means how they handle themselves and other people in social and emotional areas. The best qualified person on paper may be a failure in real time because they can’t get along, are abrasive, scattered, emotionally out-of-control, or lacking in empathy, flexibility, or common sense.
The higher up the person goes, the more important such EQ competencies as Conflict Resolution, Integrated Self, Intentionality and Resilience.
EQ assessments give you valuable information about a candidate. Studies have shown that people with low EQ burn out quickly.
8.LOOK AT SPECIFIC EQ COMPETENCIES.
An EQ assessment will give you an overall score, and also ranking on the separate competencies.
It’s been found, for instance, that the best predictor for good salespeople is Optimism, and EQ competency.
The US Air Force found their most successful recruiters scored high in Assertiveness, Empathy, Happiness and Emotional Self Awareness. They put this knowledge to use to increase their success rate by 300% and save $3 million annually.
9.ARE THEY RESILIENT?
An article in the Wall Street Journal names Resilience (an EQ competency) the most important factor in stress management. It amounts to being change-proficient.
10.WHAT HAVE THEY LEARNED?
Lifetime learning correlates with resilience (Siebert, Ph.D.). The ability, willingness, cognitive ability and flexibility to keep on learning is one of the most important things to look for in the Information Age. “The illiterate of the 21st century will not be those who cannot read and write,” said Alvin Toffler, “but those who cannot learn, unlearn and relearn.”
In sum, hiring in today’s workplace requires more than a look at credentials, experience, training and academic degrees, and the onus is on you, the hirer. People don’t always know themselves, and they can’t know everything about your company culture. They apply for jobs for the money or with lack of self-knowledge, not because they’d be good at it, or enjoy it, or be able to tolerate its stress, or work in the particular culture of your office, i.e., they apply for jobs for which they aren’t well suited.
Work Emotional Intelligence into the hiring process, and pay attention to innate talents and personality. Work with an EQ coach for best results. It will pay great dividends in the end.
About the Author
©Susan Dunn, MA Psychology, Emotional Intelligence Coach, http://www.susandunn.cc . Coaching, business consulting, Internet courses, teleclasses and ebooks on emotional intelligence. The EQ Foundation Course©; http://www.susandunn.cc/courses.htm . Ebooks, http://www.webstrategies.cc/ebooklibrary.html . Mailto:sdunn@susandunn.cc for FREE ezine (request EQ-Work).
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