|
|
|
4 Steps To Creating Good Credit
As a consumer you’ve learned the importance of establishing a good credit rating with your lenders. Whether you are shopping for a new home or auto, or searching for the best deals on insurance, your credit worthiness will be judged by your...
5 Steps To Cheap Car Insurance
We all know that car insurance is compulsory, but it's not necessary to pay more than you have to. A few simple steps combined with some time surfing for cheap car insurance rates really can save you hundreds. STEP ONE - CUT THE EXCESS, CUT THE...
Going public: The process for small and mid-size companies to go public.
Going public: The process for small and mid Size companies to go public. It’s the dream of every person who starts a business to some day see it trading in one of the stock exchanges even after they are no longer associated with the company. The...
How Do I Lower My Auto Insurance Premiums?
It seems as though the price of everything is on the rise. The amount a house may have cost in the early 70s is how much you will pay for a new car in the 21st century. Oil companies have used the problems in Southwest Asia as an excuse to send gas...
How to Protect Your Mail from Thieves
How to Protect Your Mail from Thieves U.S. Postal Inspection Service Contemporary Every day, the U.S. Postal Service safely and efficiently delivers millions of checks, money orders, credit cards and other valuable items. Unfortunately, thieves...
Investment Advisors 101... ask these questions.
Investment Advisors (IAs) come in all different intellectual,
professional, and alphabetical varieties. They range in
educational qualifications from High School dropout to PhD, and
can be professional Accountants, Insurance Salesmen,...
Monaco Might Lose Its Status of Personal Income Tax Haven
That Monaco is crowded with celebrities is no piece of news. Since 1869, when the personal income tax policy became favorable, Monaco attracted very many individuals with high net income, such as movie stars, sporting stars etc. who became...
Renting Houses and Renting Flats in Liverpool - The Guide.
A snapshot of Liverpool
The Liverpool City Council area has a population of 439,476 with
26.39% of the population aged between 0-19 years. Liverpool is
situated in the North West of England and has different regions
including The Wirral,...
The Fabric of Economic Trust
Economy is called the dismal science because it pretends to be one, disguising its uncertainties and shifting fashions with mathematical formulae. Economy describes the aggregate behaviour of humans and, in this restricted sense, it is a...
There's a Thief on Your Campus
What would happen if your laptop computer were stolen? What would this cost you in time, money and frustration let alone loss of your confidential information such as you social security number, bank accounts, or passwords? Don’t think it can’t...
|
|
| |
|
|
|
|
|
|
Managers Must Choose Their Battles Carefully
The most difficult choices you'll ever have to make as a manager
are in choosing your battles. You need to answer three questions:
1.) Which battles can be won? 2.) Which battles do I have to
win? 3.) Which battles are best not to fight?
You can't win all battles. For example, you shouldn't resist if
a mugger sticks a gun in your back and demands your money. Other
battles can be won but the price of winning is too high. Taking
a customer to small claims court over an unpaid $20 invoice is
unwise when the court cost is $75.
An example often brought up by managers is employees who smoke.
Smoking in the office was acceptable thirty years ago. Allowing
smokers to light up at their desks today will run off
non-smokers. While you're not legally required to allow smokers
a place to smoke, failing to do so would probably cause you to
lose smoking employees. A reasonable solution is to forbid
smoking in the office but allow it outside. The next battle is
how many smoke breaks to allow. If smokers take ten smoke breaks
per day and non-smokers take only two, we have a question of
fairness. We need to hold everyone to the same number of breaks
regardless of what they choose to do while on break. The next
battle will be the non-smoker who complains about the cigarette
odor from the smoker. This is a battle you should allow the
smoker to win. We all sit next to smokers on airplanes, in movie
theatres and
even at church. Expecting you to provide a smoke
free office is reasonable. Expecting smokers not to smell like
smoke is not.
Even law enforcement has to choose their battles. Legendary
lawman Elliott Ness spent years trying to bust Al Capone for
murder and organized crime. He couldn't do it. Prosecutors
eventually put Capone away for tax evasion. Ness felt as though
he failed. I visited Capone's cell in Alcatraz and can testify
it was sufficient punishment, no matter what the charge was. A
conviction for tax evasion isn't as illustrious as a conviction
for murder, but it did the job.
Your battles may not be as serious as law and order, but
choosing them wisely will still have a huge impact on your
effectiveness as manager. So how do you decide which battles you
need to win? Start by asking these questions. (1.) How much will
this matter in five days? (2.) How much will this matter in five
months? (3.) How much will this matter in five years? You'll be
amazed at how much clarity you will gain once you answer these
three questions.
About the author:
Glenn Shepard is a speaker, coach, and author in Nashville, TN.
This article is excerpted from his book "How to Manage Problem
Employees: A Step-by-Step Guide to Turning Difficult Employees
into High Performers", available at Borders, Barnes & Noble, and
Amazon.com. He also publishes a free weekly newsletter at
www.Glenn-Shepard.com
|
|
|
|
|
|