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Office Cleaning - Advice For The Cleaning Company
For contract cleaning companies office cleaning is the most
competitive market to break into. Some organisations change
their cleaners on a regular basis, every year or some even every
six months because they cannot find a company that will
consistently meet their requirements. What we find is that these
companies do not have a clear indication of what is expected
from the clean. After some time they complain that standards
have fallen.
This phrase 'standards have fallen' is oft repeated by a company
representative who is complaining about the cleaning. So you ask
what aspect of the cleaning has or is not being done. The reply
is often along the lines of, well its all being done but the
standard is not what we have come to expect. So you then ask if
they can give specific examples so that these can be rectified.
Answer; 'not really its just that standards have fallen'. This
is the most frustrating part if you are the cleaning services
company. So you go in to visit the premises, talk to the company
and to the cleaners. Quite often you can find nothing is
actually wrong with the cleaning and that everything according
to the contract is being fulfilled. This may very well be the
beginning of the process of the company trying to replace you.
Why does this happen? It can happen for a number of reasons, but
the principle reason is that the customers expectations of the
cleaning process is not reflected in the cleaning schedule, as
it changes with time or it may simply be unrealistic and does
not take account of natural deterioration in the building.
For example it may be that some employee has found cup rings on
their desk and
complained that these are not being cleaned. The
cleaners when approached about this maintain that they can never
clean that particular desk because it is always full of
documents. Or somebody has moved their workstation and
complained about the amount of fluff and dirt accumulated around
the wiring of their computer. As a result the cleaners are
obviously not doing a good job.
How are these problems overcome? The best way of avoiding these
problems is to carry out a cleaning survey of the premises in
which such details can be highlighted and a possible remedy
suggested. For example desks can be polished on a rota system
and when it is time for a particular block of desks to be
polished the individuals whose desks are being done are informed
of the impending clean and instructed to clear their surfaces.
If they do not then they cannot complain if they are not
polished.
Having produced a detailed cleaning survey it should then be
possible to sit down with the client and discuss which parts
they would like to take up and which can be ignored. On this
basis a quote can then be provided. Both parties are then very
clear as to the extent and standard of the clean. So what was
subjective before becomes objective and measurable. The cleaners
should know exactly what is expected of them and the customer
should have a more realistic and objective appraisal of the
cleaning. Cleaning surveys carried out correctly can save you
complaints and the potential loss of contracts.
About the author:
David Andrew Smith is the owner of a cleaning services company
which operates throughout the UK and can be found at
http://www.wesparkle.co.uk
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