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Consumer Advice:
How to find a repair shop you can trust
(NC)—Dealing with an auto repair shop is a bit like going to the dentist. You never really know what kind of service you've received until after the fact. If everything feels fine, and you don't have to go back into the shop until your next scheduled maintenance check up, you can assume you got good service, if not, it's back for repairs, with no idea if it's due to poor work or not.
According to information on Industry Canada's Consumer Information Gateway website, consumer complain about car repair shops more than almost any other kind of service. It's clear that the relationship between car owners and garages needs to improve. The best way to do this is through education, and the creation of industry standards.
Here are some tips on how to avoid a bad repair shop, and find a good one:
• Pay attention to how the technicians answer you questions. If you are made to feel stupid, or feel pressured, or scared, into making a decision, head for the door.
• Work areas should be neat,
organized, and contain modern equipment.
• Get an estimate, work order, and if possible, a warranty in writing. Labour rates should be clearly indicated.
• Get referrals from friends and relatives. Find out how the shop treats them.
• Pick a shop with certified mechanics, and membership in a reputable industry association, such as the Motorist Assurance Program of Canada (MAPC). It is a national, non-profit organization that exists to help consumers and automotive maintenance and repair facilities communicate better to prevent problems and dissatisfaction.
For more information on dealing with repair shops, or for any other consumer concerns you may have, visit ConsumerInformation.ca . It's a Web site created by federal, provincial, territorial governments and their partners specifically to provide Canadians with convenient, one-stop access to hundreds of objective, reliable, current consumer information sources.
- News Canada
About the author:
News Canada
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